الفهرس 
الإطار العام للدراسة والدراسات السابقةيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
ABSTRACT
Researcher name: Reham Saber Saleh El-Badawy
Titel of the study: Performance Management as a Mediator Variable in the Relationship between Enablers and Results Management according To EFQM Model Organizational Excellence (An Applied Study on the Pharmaceutical Multinational Companies).
Ph.D: Ain Shams University – Faculty of Commerce – Department of Business Administration – Human Resources Management – 2019
The study aims to achieve certain objectives as follows:
Identify the factors affecting performance management in international pharmaceutical companies, the extent of applying the elements of the European Model to excellence management in international pharmaceutical companies. Show the most important obstacles facing the application of the possibilities and results of the European Excellence Model in international pharmaceutical companies.
The main results of the study were the following:
The first hypothesis is partially rejected: ”There are no significant differences in the level of employees’ perception in international pharmaceutical companies of performance management dimensions (performance planning, performance evaluation, performance improvement, feedback) according to gender, years of experience, academic qualification, training or the company
The second hypothesis is partially rejected: ”There are no significant differences in the level of employees’ perception in international pharmaceutical companies of the elements of possibilities management (policy and strategy, human resources, leadership, partnership, resources, operations) under the European Excellence Model according to gender, years of experience, academic qualification, training or the company”
The third hypothesis is rejected: ”There is no statistically significant relationship between the performance management dimensions and the elements of possibilities management of the European Excellence Model”
The fourth hypothesis is rejected: ”There is no statistically significant relationship between the performance management dimensions and the elements of results management (community results, customers’ results) of the European Excellence Model
The fifth hypothesis is rejected: ” There is no statistically significant effect between the of performance management dimensions as an intermediate variable in the relationship between possibilities and results management under the European model of Organizational Excellence”
The study recommended the following:
- The study is recommended for continuous improvement of operations within companies to meet customers’ needs.
- The study recommends reviewing the performance evaluation system and continuous follow-up of the performance management process to cope with the rapid changes.